General Terms and Conditions

The General Terms and Conditions (hereinafter T&C) contain Csaba Grózer e.v. general terms and conditions for the use of the online store available on the www.grozerarchery.com website operated by Grozer Archery as a service provider (hereinafter referred to as the Service Provider). Please use our services only if you agree with all its points and consider them binding on you.

The GTC can be downloaded from the following link: ASZF.pdf

Service provider/Seller details:
Name: Csaba Grozer e.v., Grozer Archery
Headquarters: 9211 Feketererdő, Templom u. 14.
Registration number: 3071408
Tax number: 47019931-2-28
Name of registering authority, registration number: 3071408 (Győr Moson Sopron County Chamber of Commerce and Industry)

Bank account number (HUF): 5860 0252 1110 0946 0000 0000
Bank account number (EUR): HU68 5860 0252 5002 5596 0000 0000
IBAN: HU68 5860 0252 5002 5596 0000 0000
SWIFT code: DTBAHUHB

Contact details:
Mailing address: 9211 Feketererdő, Templom u. 14.
Phone: +36 30 939 7627
Email: bowman@t-online.hu

Data of hosting provider:
Name: PORT LTD
Address: Szent István király út 60, 9200 Mosonmagyaróvár.
Phone: 06 96 566 095
E-mail: info@webtar.hu
Web: https://webtar.hu/
Tax number: 10369658-2-08
Company registration number: 08 09 000588

1. General information:

1.1 The Service Provider reserves the right to unilaterally amend these General Terms and Conditions. Ordering after the amendment means acceptance of these GTC and all applicable amendments.

1.2 These GTC are effective from February 19, 2024 and will remain in effect until revoked. Amendments to these GTC will be published by the Service Provider on the website. The amendments do not affect previously concluded contracts, i.e. the amendments do not have retroactive effect.

1.3 The interpretation of the General Terms and Conditions and matters not regulated therein are governed by Hungarian law, in particular Act V of 2013 on the Civil Code (“Ptk.”). Shopping in the Webshop is governed by the CVIII of 2001 on certain issues of electronic commercial services and services related to the information society. Act (“Ektv”), as well as Government Decree 45/2014 on absentee contracts (hereinafter: “Government Decree”).

1.4 The Seller shall not be held liable for any damages that the Buyer or any third party may suffer as a result of the Seller fulfilling any of its obligations under the Order and shall not be held liable for any damages arising from the use of the Products after they have been handed over to the Buyer.

The Seller cannot be held responsible for the loss of the Products during transport, any problems arising from the transport are the responsibility of the courier service/express post.

2. Order process:

2.1 Starting an order / registration:

2.1.1 The already registered User can enter his own account, the new User can create his own account by registering.

2.1.2 When browsing the Webshop, the User can place the product he wishes to purchase in the basket by clicking on the “order” button on the product’s data sheet. For certain products, it is necessary to select/fill in the mandatory fields on the product page, which you can use to customize the product. In these cases, the “order” button becomes active only when all required fields have been filled in.

2.1.3 Product features:

The Customer can find out about the characteristics and essential properties of the products from the product data sheets. The page of the specific product contains the name of the product, its detailed specifications, and possible production time.

The decorations in the photos shown in the store are not the subject of the contract, only the product shown in the name and description.

If, as a result of a technical error, incorrect data appears on the webshop regarding the technical parameters of the products or the prices, we reserve the right to correct them. In such a case, after recognizing or modifying the error, we will immediately inform the customer about the new data. The buyer can then confirm the order once more, or it is possible for either party to withdraw from the contract.

2.1.4 Prices:

The prices published in the Webshop are final consumer prices. The purchase price of the product does not include the cost of delivery, special requests such as painting.

The Service Provider reserves the right to change the prices of the products that can be ordered from the Website, provided that the modification takes effect at the same time as it appears on the Website. The modification does not adversely affect the purchase price of the products already ordered.

If, despite all the care taken by the Service Provider, an incorrect price appears on the website of the Online Store, or a price of “0” HUF or “1” HUF appears due to a system error, the Service Provider is not obliged to confirm the order at the incorrect price, but has the option of rejecting the offer and can offer confirmation of the correct price, knowing which User

2.1.5 Preparation time:

The customer acknowledges that after placing the product(s) in the basket, they can only be purchased immediately if the Service Provider has enough of them in stock to fulfill the order. Most of our products are made to order based on individual needs, according to the wishes of our customers. The preparation time is approximately 1-8 weeks, but certain factors can affect the preparation time of the product, which may therefore suffer a possible delay. In this case, the Seller is obliged to inform the Buyer about the expected preparation time.

2.1.6 By clicking the “order” button, the product is added to the cart. After that, the user can continue shopping, but can view the contents of the basket at any time by clicking on the “basket” icon. On the cart page, you can change the number of the product or delete it by clicking on the “remove – X” icon. To finalize the quantity, the User must click on the “update/update cart” icon.

2.1.7 In the next step, the User can choose the most suitable delivery and payment method. You must then enter your shipping and billing address. Registered users can change their previously entered address here.

The sent data of the given order can be changed in writing after it has been sent, but before delivery.

If the Customer provides false information during the finalized order, the contract between the absent parties will not be concluded. The Service Provider excludes all liability arising from such contracts.

2.2 Order finalization:

2.2.1 After that, the User can check the details of his order on a final summary page by clicking on the “finalize order” button. After clicking on the previous “step” tabs from the summary page, the User can again modify the contents of the Basket and other data according to their needs.

2.2.2 To finalize the order, see “5. step: “Finalize the order” is done after clicking the “order” button at the bottom of the tab.

2.2.3 With the statement at the end of the summary, the User accepts these Terms and Conditions and acknowledges them as binding.

2.2.4. By placing the order, the Customer expressly acknowledges that his order entails a payment obligation!

2.2.5 By finalizing the order, the Buyer confirms that the data provided by him, necessary for the purchase, are real and can be used for the fulfillment of the order and the conclusion of the contract. With the finalization, the Buyer undertakes to settle the consideration of the order with the payment method indicated by him, otherwise the Seller may refuse to fulfill the order.

2.2.6 By finalizing the order, the Customer consents to the Service Provider contacting him, if necessary, using any of the contact details provided (typically email or phone).

2.2.7 The Service Provider may declare the Purchaser’s order null and void, with prior notice to the Purchaser, without one of the parties subsequently having any obligation towards the other party based on this, or without any party claiming damages against the other party. would make a claim in the following cases:

• 2.2.7.1 If the Customer has indicated an online payment method and the financial institution issuing the card does not authorize the transaction, or the Customer has indicated an online payment method and our online payment partner cannot validate the transaction.

• 2.2.7.2 The data provided by the Customer do not reflect reality or are not complete or do not enable the fulfillment of the order.

• 2.2.7.3 If the Customer does not pay the purchase price of the ordered, finished product to the Service Provider within 5 days.

• 2.2.7.4 The order is placed by an incapacitated person or a minor.

2.3 Confirmation – Creation of a sales contract:

2.3.1 Upon receipt of the User’s order, the Service Provider will immediately confirm the purchase electronically (e-mail) to the User. If this confirmation is not received by the User within 48 hours from the sending of the offer, the Service Provider’s obligation to offer, as well as the Customer’s obligations of any kind, will be automatically terminated without any further conditions.

2.3.2 The confirmation email sent automatically by the system is only used to confirm the recording of the order request, it does not qualify as acceptance of the order.

2.3.3 After reviewing the order, the Service Provider changes the status of the order from “unprocessed” to “in progress”, the order is accepted and the User is immediately informed of this by email. This creates a sales contract between the customer (User) and the Service Provider. The provisions of these GTC apply to the contract. 45/2014 on the detailed rules of contracts between the consumer and the business. (II.26.) Based on a government decree, the resulting contract is outside the business premises

2.4 Special provisions for online sales:

1. 2.4.1 Any User/Customer can access the website. The Operator reserves the right to limit the right and access of the Customer/Buyer to place the Order and/or the choice and use of a payment method, if the activity of the Customer/Buyer on https://www.grozerarchery.com may endanger the may cause damage to the smooth operation of the website and/or its activities to the Operator/Seller.

2.4.2 The Customer can contact the Seller using the contact details indicated in the “Contact” menu item on the product page.

2.4.3 The price of the Products on the Website is in forints and euros (HUF and EUR), which does not include the fee of any chosen payment method, which the customer pays in addition to the price of the Product when using the given service.

2.4.4 In accordance with the conditions prescribed by law, the price displayed on the website of electrical equipment and other legally defined products subject to an environmental product fee includes the Environmental Product Fee.

2.4.5 In the case of online payments (online bank card payment or bank transfer), the Seller is not responsible for any additional costs incurred by the Buyer that depend on the payment method chosen by the Buyer or the Buyer’s card-issuing bank (in particular, but not exclusively, foreign exchange rates, other costs) . The Buyer is responsible for the consequences of choosing the selected payment method.

2.4.6 The information used to describe the Product shown on the Website (static / dynamic images / multimedia presentations, etc.) does not mean that the Seller is bound by the offer, they serve specifically for the purpose of presentation.

3. Delivery and payment methods:

3.1 Delivery methods/conditions

3.1.1 The Service Provider delivers the ordered goods using shipping companies.

3.1.2 The shipping fee is borne by the Customer, the shipping fee is not shown separately on the invoice.

3.1.3 If the Customer indicates this when placing the second order, and if this is still possible based on the Service Provider’s feedback, the Service Provider may combine the orders.

3.1.4 The Service Provider reserves the right to change the delivery fee, provided that the change takes effect at the same time as it appears on the Website. The modification does not affect the delivery cost of products already ordered.

3.1.5 The buyer is obliged to check the integrity of the package at the time of delivery (or personal collection). In the case of damaged packaging, the defect must be recorded in a report on site. If the damage to the shipment cannot be recognized immediately upon delivery, the damage must be reported to the Seller within the 24-hour limitation period from the date of delivery. After that, the Seller assumes no responsibility for damage resulting from the delivery.

3.1.6 When receiving the package, the sender of the package may request proof of the recipient’s identity.

3.1.7 Delivery fees:

When choosing any shipping method.

• home delivery with courier service at the prices specified in the webshop.

In the case of payment by cash on delivery, a cash on delivery fee is added to the delivery fee.

Personal collection: HUF 0

3.1.8 The Service Provider may entrust a third party with the execution of the Services (delivery, packaging, etc.) related to the execution of the order, even without informing the Buyer to this effect. This is not subject to the Buyer’s consent. However, in these cases, the Seller is also responsible for fulfilling its obligations arising from the Contract with the Buyer.

3.1.9 The Seller typically delivers the products within 1-20 working days, the Buyer can request information on the exact delivery date by calling +36 96 224 417 or by email.

3.2 Payment methods

The final amount to be paid includes all costs based on the summary of the order and the confirmation letter.

3.2.1 By bank transfer:

If you choose this payment method, it is necessary to transfer the amount when placing the order. When we have completed your order, we will contact you by e-mail. The product will be delivered after confirmation of the transfer of the purchase price to our bank account. You will receive the purchase invoice together with the package as part of the package. If our system does not receive confirmation of the transfer within 5 days, we will send a reminder e-mail.

The HUF or A EUR bank account number will be sent to the customer after placing the order.

In case of bank transfer, please enter the order number, which is included in the confirmation email, in the comments section.

3.2.2-3 Payment by bank card

With this payment method, you will be redirected to the OTP SimplePay page, where you can settle the amount of your order immediately by entering your bank card details.

The following data must be entered: bank card number, expiry date and security (CVC) code from the back of the bank card. In the case of payment by credit card, check with the card-issuing bank in advance whether it allows online transactions. By default, it is allowed, but there are exceptions, when the bank card owner must apply to his bank for this option.

You can find a detailed description and more information about our bank card payment by clicking on the Simplepay icon at the bottom of the page.

3.2.4 In case of personal collection, you can pay in cash at the given mailing address (9211 Feketererdő, Templom u. 14.), or pre-paid orders can be collected in person by bank transfer.

4. Promotions, discounts:

If a promotional price is introduced, the Service Provider will fully inform the Users about the details and duration of the promotion.

5. Cancellation conditions and rights:

5.1 45/2014 on the detailed rules of contracts between the consumer and the business. (II. 26.) Based on the provisions of the Government Decree, in the case of a contract concluded outside the business premises and between absentees, the consumer is entitled to the right of withdrawal without justification.

5.2 The consumer’s right of withdrawal or termination in the case of a contract for the sale of the product

a) product,

b) when buying and selling several products, if each product is delivered at a different time, to the last delivered product,

c) in the case of a product consisting of several lots or pieces, the last supplied lot or piece,

d) if the product must be supplied regularly within a specified period, the first service,

it can be exercised within fourteen days from the date of receipt by the consumer or by a third party other than the carrier indicated by him.

5.3 If the Service Provider does not comply with this information, the 14-day withdrawal period will be extended by twelve months. If the Service Provider provides the information after the expiration of 14 days from the date of receipt of the product or the conclusion of the contract, but within 12 months, the deadline for withdrawal is 14 days from the date of communication of this information.

5.4 The Consumer may exercise his right of withdrawal:

• with a clear statement to this effect,

• or 45/2014. (II.26.) by means of a declaration model specified in Annex 2 of the Government Decree.

If the Buyer wishes to use the right of withdrawal, he must send the statement containing his intention to withdraw to one of the following addresses:

• Mailing address: 9211 Feketererdő, Templom u. 14.

• Email address: bowman@t-online.hu

5.5 The period open for exercising the right of withdrawal expires 14 days after the day on which the Consumer, or a third party indicated by him, other than the carrier, receives the product.

The Consumer may also exercise his right of withdrawal in the period between the date of conclusion of the contract and the date of receipt of the product.

5.6 The cost of returning the product must be borne by the Consumer, the company does not undertake to bear this cost. In the case of exercising the right of withdrawal, the Consumer will not be charged any costs other than the cost of returning the product.

5.7 The Consumer is not entitled to the right of withdrawal in the case of a non-pre-manufactured product that was produced based on the Consumer’s instructions or at his express request, or in the case of a product that was clearly tailored to the consumer.

The Seller is not obliged to take back products that the Buyer has installed, transformed, or changed in any other way in nature or structure before exercising the right of withdrawal.

The Consumer may also not exercise his right of withdrawal

– in the case of a contract for the provision of a service, after the completion of the service as a whole, if the company began the performance with the express, prior consent of the Consumer, and the consumer has acknowledged that he loses his right of termination after the completion of the service as a whole;

– with regard to a product or service whose price or fee depends on the possible fluctuation of the money market, which cannot be influenced by the company, even during the deadline for exercising the right of withdrawal;

5.8 The service provider shall immediately, but no later than within fourteen days of learning of the cancellation, refund the entire amount paid by the consumer as compensation, including the costs incurred in connection with the performance. At the same time, the Service Provider has the right of retention. During the refund, we use the same payment method as the one used during the original transaction, unless the Consumer expressly consents to the use of another payment method; due to the application of this refund method, the Consumer will not be charged any additional costs.

5.9 The Consumer must return the goods without undue delay, but in no case later than 14 days from the date of sending the notice of withdrawal from the contract to the Service Provider or deliver them to the Service Provider’s address (9211 Feketererdő, Templom u. 14.).

The Consumer complies with the deadline if he returns or hands over the product(s) before the end of the 14-day period. The return is deemed completed within the deadline if the consumer sends the product before the deadline.

5.10 The consumer bears only the direct cost of returning the product. The Service Provider is not obliged to reimburse the Consumer for the additional costs resulting from the choice of a delivery method other than the cheapest standard delivery method offered by the Service Provider. The Service Provider may withhold the refund until the goods(s) have been returned, or the Consumer has not provided proof that they have been returned: the earlier of the two dates shall be taken into account.

5.11 If the Consumer wishes to exercise his right of withdrawal, he can do so in writing (either using the attached data sheet), by telephone, or even in person at one of the Service Provider’s contacts. In the case of a written notification by post, we take into account the time it was sent to the post, and in the case of a telephone notification, the time it was sent by telephone. The Consumer can return the ordered product to the Service Provider by post or with the help of a courier service.

The consumer is only responsible for depreciation resulting from use that exceeds the use necessary to determine the nature, properties and operation of the product.

45/2014 on the detailed rules of contracts between the consumer and the business. (II.26.) Government decree is available at the following link:

https://net.jogtar.hu/jogszabaly?docid=a1400045.kor

Directive 2011/83/EU of the European Parliament and of the Council is available at the following link:

https://eur-lex.europa.eu/legalcontent/HU/TXT/HTML/uri=CELEX:32011L0083&from=HU

The consumer can also contact the Service Provider with other complaints at the contact information provided in these Terms and Conditions.

Sample withdrawal statement (as specified in Annex 2 of Government Decree 45/2014 (II. 26)) Sample withdrawal/termination statement (fill in and return only in case of intention to withdraw/terminate the contract)

Addressee: Csaba Grózer EV 9211 Feketererdő, Templom u. 14.

I/we, the undersigned, declare that I/we exercise my/our right of withdrawal/termination with respect to the contract for the sale of the following product(s) or the provision of the following service:

………………………………………………………………………………………………………………………………………… ………

Date of conclusion of contract / date of receipt:……………………………………………………………………………………

Name of the consumer(s): …………………………………………………………………………………………………………

Address of the consumer(s): ……………………………………………………………………………………. ……………

Signature of the consumer(s): (only in the case of a statement made on paper) ……………………………………………………………………………………………………… …

Dated:……………………………………………………..

6. Warranty:

6.1 Defective performance

The obligee performs incorrectly if, at the time of performance, the service does not meet the quality requirements established in the contract or legislation. The obligee does not perform incorrectly if the right holder knew of the error at the time of the conclusion of the contract, or should have known of the error at the time of the conclusion of the contract.

In the contract between the consumer and the company, the stipulation that deviates from the provisions of this chapter on accessory warranty and guarantee to the disadvantage of the consumer is null and void.

Presumption of defective performance: In the case of a contract between a consumer and a business, it must be assumed until proven otherwise that a defect recognized within one year from the date of delivery of the goods already existed at the time of delivery of the goods, unless this presumption is incompatible with the nature of the goods or the nature of the defect. (Section 11 (1) of Government Decree 373/2021 (VI. 30.))

6.2 Warranty of accessories

6.2.1 In what cases can the User exercise his accessory warranty right?

In the event of defective performance by the Service Provider, the User may assert a warranty claim against the Service Provider in accordance with the rules of the Civil Code.

6.2.2 What rights does the User have based on his accessory warranty claim?

The user can – at his or her choice – use the following accessory warranty claims:

may request a repair or replacement, unless fulfilling the chosen accessory warranty right is impossible, or if it would entail disproportionate additional costs for the Service Provider – compared to the fulfillment of another accessory warranty claim – taking into account the value represented by the service in perfect condition, the gravity of the breach of contract and the accessory warranty right damage caused to the rights holder by its performance; obsession

b, may request a proportionate delivery of compensation or withdraw from the contract if the Service Provider has not undertaken the repair or replacement, cannot fulfill this obligation under the conditions set out in the law, or if the rightholder’s interest in the repair or replacement has ceased.

There is no room for cancellation due to an insignificant error.

In the case of a contract between a consumer and a business for the sale and purchase of movable goods, the provision of digital content, or the provision of digital services, the consumer may not repair the defect himself at the expense of the obligee, or have it repaired by someone else, within the framework of exercising his accessory warranty rights.

The repair or replacement must be carried out within an appropriate time limit, taking into account the properties of the thing and the intended purpose of the right holder, while protecting the interests of the right holder.

You can switch from your chosen accessory warranty right to another one, but the cost of the switch is borne by the User, unless it was justified or the company provided a reason for it.

6.2.3 Against whom can you enforce your accessory warranty claim?

The User can enforce his accessories warranty claim against the Service Provider.

6.2.4 What other conditions are there for enforcing your accessory warranty rights (if the User is considered a Consumer)?

Within 1 year from the date of delivery, there is no other condition for validating the accessory warranty claim, apart from reporting the defect, if the User proves that the product or service was provided by the company operating the webshop. However, after 1 year from the date of performance, the User is obliged to prove that the error recognized by the User was already present at the time of performance.

6.2.5.1 The consumer is entitled – in accordance with the severity of the breach of contract – to demand a proportional delivery of the compensation or to terminate the sales contract, if

the:

a.the company did not carry out the repair or replacement, or did it but did not carry out partial or full dismantling and re-commissioning, or refused to bring the goods into conformity with the contract;

b. there was a repeated failure of performance, despite the fact that the company attempted to make the goods contractual;

c. the error in performance is so serious that it justifies an immediate price reduction or the immediate termination of the sales contract; obsession

d. the business has not undertaken to make the goods subject to a contract, or it is clear from the circumstances that the business will not make the goods subject to a contract within a reasonable time or without significant damage to the consumer’s interests.

6.2.5.2 The reasonable deadline for repairing or replacing the goods shall be calculated from the time when the consumer notified the company of the defect.

6.2.5.3 The consumer must make the goods available to the company in order to complete the repair or replacement. The company must ensure the return of the exchanged goods at its own expense.

6.2.5.4 If the consumer cancels the sales contract in its entirety or with respect to a part of the goods supplied under the sales contract, then

• a) the consumer must return the affected goods to the company at the company’s expense; and

• b) the company must immediately reimburse the consumer the purchase price paid for the goods concerned, as soon as it has received the goods or the certificate supporting the return of the goods.

6.3 Product warranty

6.3.1 In what cases can the Consumer exercise his product warranty right?

In the event of a defect in a movable object (product), the Consumer may assert a claim for accessory warranty or product warranty, depending on his choice.

Please note that due to the same defect, you cannot assert an accessory warranty claim and a product warranty claim at the same time, parallel to each other. However, if your product warranty claim is successfully asserted, you can assert your accessory warranty claim for the replaced product or repaired part against the manufacturer.

6.3.2 What rights does the Consumer have based on his product warranty claim?

As a product warranty claim, the Consumer can only request the repair or replacement of the defective product.

In the case of a replacement, the warranty obligation for the replaced product and in the case of a repair the part of the product affected by the repair shall be borne by the manufacturer.

6.3.3 In which case is the product considered defective?

The product is defective if it does not meet the quality requirements in force at the time it was placed on the market, or if it does not have the properties described by the manufacturer.

6.3.4 Against whom and under what other conditions can you enforce your product warranty claim?

You can only exercise your product warranty claim against the manufacturer of the product (producer and distributor of the product).

6.3.5 In which case is the manufacturer (distributor) exempt from product warranty obligations?

The manufacturer is exempt from the product warranty obligation if it proves that:

a) the product was not manufactured or distributed as part of its business activity or independent occupation

b) at the time the product was placed on the market, the defect was not recognizable according to the state of science and technology; obsession

c) the defect of the product was caused by the application of legislation or mandatory official regulations.

6.4 Costing

The costs related to the fulfillment of the warranty obligation are borne by the obligee. (Ptk. § 6:166)

If the failure of the product was caused by the non-compliance with the maintenance obligation imposed on the holder, the holder must bear the costs incurred by fulfilling the warranty obligation in proportion to his contribution, if he had knowledge of the maintenance of the product, or if the obligee fulfilled his obligation to provide information in this regard.

Failure: GrózerArchery does not accept returns in the event of a bow failure, the cost of return is borne by the buyer. After a thorough inspection of the bow, we decide on the repair or replacement of the bow.

If the decoration/painting requested for the bow is excessively detailed, it is possible that the cost of the painting will differ significantly from the stated price. In this case, we reserve the right to change the price of bow painting.

6.5 Notification and claim enforcement deadlines

6.5.1 After discovering the error, the consumer is obliged to notify the service provider of the error without delay. In the case of a contract between a consumer and a business, a defect communicated within two months of the discovery of the defect shall be deemed to have been communicated without delay. The consumer is responsible for damage resulting from the delay in communication.

6.5.2 Expiration of a warranty claim:

In the case of a contract between a consumer and a business, the consumer can assert his warranty claim within a one-year limitation period from the date of performance. (If the subject of the contract between the consumer and the business is a used product, the limitation period is one year).

The part of the repair time during which the right holder cannot use the product as intended is not included in the limitation period.

The statute of limitations for the accessory warranty claim for the part of the product affected by the replacement or repair starts anew. This rule must also be applied if a new error arises as a result of the correction.

6.6 Procedural rules for managing a warranty claim (in the case of a contract between a consumer and a business)

When asserting a warranty claim, the consumer must prove the conclusion of the contract (with invoice, valid warranty card).

The Service Provider is obliged to take a record of the Consumer’s reported warranty or guarantee claim. A copy of the protocol must be made available to the Consumer immediately and in a verifiable manner.

If the Service Provider is unable to make a statement on the fulfillment of the Consumer’s warranty or guarantee claim when it is reported, it must notify the Consumer of its position – in the case of rejection of the claim, the reason for rejection and the possibility of turning to the conciliation body – within five working days, in a verifiable manner.

The Service Provider is obliged to keep the protocol for three years from the date of its recording and present it at the request of the inspection authority.

The Service Provider must endeavor to carry out the repair or replacement within a maximum of 1 month. If the duration of the repair or replacement exceeds 1 month, the Service Provider is obliged to inform the consumer about the expected duration of the repair or replacement. In case of the consumer’s prior consent, the information is provided electronically or in another way suitable for proof of receipt by the consumer.

The Service Provider is obliged to keep the protocol for three years from the date of its recording and present it at the request of the inspection authority.

The Service Provider must endeavor to carry out the repair or replacement within a maximum of 1 month. If the duration of the repair or replacement exceeds 1 month, the Service Provider is obliged to inform the consumer about the expected duration of the repair or replacement. In case of the consumer’s prior consent, the information is provided electronically or in another way suitable for proof of receipt by the consumer.

6.7 PROCEDURE FOR COMPLAINT HANDLING

The aim of our store is to fulfill all orders in good quality, with the complete satisfaction of the customer. If the User still has a complaint regarding the contract or its performance, he can communicate his complaint to the above telephone number, email address, or by letter.

The Service Provider examines the verbal complaint immediately and remedies it as necessary. If the customer does not agree with the handling of the complaint, or the immediate investigation of the complaint is not possible, the Service Provider will immediately record the complaint and its position on it, and hand over a copy of it to the customer. The Service Provider will respond to the written complaint in writing within 30 days. He gives reasons for his position rejecting the complaint. The minutes of the complaint and the copy of the response are kept by the Service Provider for 3 years and presented to the inspection authorities upon their request.

We would like to inform you that if your complaint is rejected, you can initiate the procedure of an official or conciliation body with your complaint, as follows:

• The Consumer can file a complaint with the consumer protection authority: The Fgytv. 45/A. Paragraphs (1)-(3) of § 387/2016 on the appointment of the consumer protection authority. (XII. 2.) Based on a government decree, the government office acts as a general consumer protection authority:

https://www.kormanyhivatal.hu/hu/elerhetosegeg

• In the event of a complaint, the Consumer has the opportunity to contact a conciliation body, whose contact information can be found here:

https://mkik.hu/a-bekelteto-testuletek-teruleti-honlapjai

The conciliation board is responsible for settling consumer disputes outside of court proceedings. The task of the conciliation board is to attempt to reach an agreement between the parties for the purpose of settling the consumer dispute, and in the event of this being unsuccessful, it makes a decision on the matter in order to ensure simple, fast, efficient and cost-saving enforcement of consumer rights. At the request of the Consumer or the Service Provider, the conciliation body provides advice on the rights and obligations of the Consumer.

In the case of a cross-border consumer dispute related to an online sales or online service contract – the Fgytv. taking into account the rules of jurisdiction defined in § 20 – the conciliation board operated by all county (capital) chambers of commerce and industry may act.

After that, after logging in, the Consumer can submit his complaint via the online website, which has the following address: http://ec.europa.eu/odr

The service provider has an obligation to cooperate in the conciliation board procedure. The Service Provider uses the conciliation board procedure. As part of this, you must send your response to the conciliation board and ensure the participation of the person authorized to establish a settlement at the hearing. If the company’s seat or location is not registered in the county of the chamber that operates the territorially competent conciliation body, the company’s obligation to cooperate extends to offering the possibility of concluding a written agreement in accordance with the Consumer’s needs.

In the event of a complaint, the Consumer can use the EU online dispute resolution platform. Using the platform requires a simple registration in the European Commission’s system by clicking here.

If the Consumer does not turn to a conciliation body, or if the procedure does not lead to a result, the Consumer has the option to go to court in order to settle the legal dispute. The lawsuit must be initiated with a statement of claim, in which the following information must be stated:

• the trial court;

• the name, place of residence and legal position of the parties and the representatives of the parties;

• presenting the right to be asserted, the facts on which it is based and their evidence;

• the data from which the jurisdiction and competence of the court can be established;

• a definite request for a court decision.

The document or a copy of the document whose content is referred to as evidence must be attached to the statement of claim.

7. Interpretive provisions:

Seller, Service provider: Csaba Grózer e.v. Grozer Archery

Operator: the operator of the https://www.grozerarchery.com website is Csaba Grózer e.v.

Customer/User: natural person or legal entity who, by using the site, gains access to the site and its content on any electronic communication device (desktop computer, notebook, telephone, tablet, smartphone, etc.); who registers on the Website and thereby creates a user account (hereinafter: user account) or who places an order on the Website and consequently creates a user account.

Customer: the Customer who placed an order on https://www.grozerarchery.com.

User account: the Buyer can create a user account by registering on https://www.grozerarchery.com. For registration, it is necessary to enter a real e-mail address belonging to the Buyer and a password. You can place orders and make purchases from your user account. The user account can also be created by placing an order on https://www.grozerarchery.com by placing the selected product in the basket, entering a real e-mail address linked to the Buyer and the data necessary to place the order, and by placing the order, you create a user account with the data you provide.

The user account contains the data and information provided by the Buyer during registration and when placing the order(s), all data and information related to the order(s) placed by the Buyer (warranty related to the purchased products, invoice, etc.) and the Buyer products selected/compiled product lists by https://www.grozerarchery.com.

The Customer is obliged to provide real data during registration and when placing an order. If the Operator becomes aware that the range of data provided by the Customer contains partially or completely unreal elements, it is entitled to restrict access to the Customer’s user account and to exclude the Customer from using https://www.grozerarchery.com.

The right to create a user account and make purchases on https://www.grozerarchery.com is a natural person who has reached the age of 18 no later than on the day the account is created.

Contract – between the Seller and the User ordering the product from him via https://www.grozerarchery.com (hereinafter: Buyer) is concluded without the simultaneous physical presence of the Seller and the Buyer in accordance with the provisions of these GTC.

Valid: February 19, 2024.